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Booking Conditions and payment advise

Dear all customers! Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email. You are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party. These terms and conditions constitute an agreement with A Viet Tours., jsc . We operate for Ha Long Bay tours cruises, Sapa trekking tours, Hanoi Day tours, central Vietnam tours, south Vietnam tours, Mekong Delta tours, Honeymoon tours, Family tours, Mice tours, Adventure tours, flight ticket, transfer, hotel room, and Vietnam Package Tours. If customers would like to book any service for holidays, just send us an email please. We would reply in a soonest time with the best advise. By entering the site you accept these terms and conditions.

1. Rate: Tour price is net price.

2. Payment. Payment to Halong Bay Vietnam Team ( A Viet Tours )could be made by Bank Transfer or by Credit Card. You can choose one of the option for your booking deposit or fullpayment as below:

- Bank transfer ( contact us by mail for the Bank details please! )

- Credit Card: We will send you an Authorization Letter via email.

- Automatic online service by the ONEPAY Link payment: Onepay provide online payment solution to the enterprises in Vietnam. Payment portal system of OnePAY is trusted by big banks in the world such as ANZ, HSBC AND ICICI. OnePAY payment portal meets standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa card, MasterCard, American Express, Amex, JCB card, UnionPay card. OnePAY is also cooperating with 6 State-owned banks and Vietnam largest joint stock banks to develop non-cash payment channel in a diversified manner. ... More . We gladly accept cards:

Notice: We connect with OnePAY Payment Gateway to accept Online Card Payment (http://onepay.vn/). All of your cards information are processed through SSL protocol with international card security standard. Your card information will not be stored at our system (Merchant).

How to pay with Onepay link:

- Customers - who would do the booking payment should send us some information to creat each booking payment link as: Fullname, Nationality, Phone, email address. We would creat the booking payment link in few minutes and send it to customers.

- After you have received Invoice Payment Link, please check the information of the Invoice. If all the information is correct, please check the Terms and Conditions and click “I agree with Terms and Conditions” and click Submit.

Card information input:
To make the payment, you will input the following card information:
o    Card Number
o    Expiration Date
o    CSC (Card Security Code – CVV, CVC)
o    Billing address (Card holder’s address which has been registered with the Issuer Bank)
o    Mark at "I agreed with terms and conditions" and Click “ CHECK OUT TO PAY”.
o    Online payment password (If you have enrolled 3D- Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card ).

Transaction Result
You would kindly wait for some seconds for the transaction result from OnePAY payment gateway.
- If the payment is successful, You will see the notification: Your invoice was paid successfully! You will receive confirmation by email.

- If the payment is failed, you will see: Transaction was not successful!

In some cases, your transaction may be not successful due to:
-    In correct card information
-    Not enough credit balance (daily or monthly)
-    Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.

In case you input card information then did not receive any transaction result from the payment gateway or from us. Please do not try to make other payment. Contact us to get the transaction result and confirmation of the Invoice.

After the payment is made successful, we will issue the tickets, booking confirmation, voucher and reply you by email/phone soon!

3. Included in quoted programs:

- Fully guided sightseeing as noted in the itinerary.

- Boat Cruise Reservation at passenger's requests.

4. Deposit and Cancellation

- Deposit payment can be settled by telegraphic transfer, credit card authorization letter or online link Deposits are generally 30% or 50% or full payment is required at each booking.

- Cancellation will be charged as follow:

+ More than 15 days prior to trip departure: 30% on total charge. No more charge.

+ 7 - 14 days before arrival: 50% on total charged

+ Within 1 - 6 days before arrival: 100% on total charged

5. Final Payment

Balance shall be paid by cash or card few days before departure or settled upon arrival & confirm with our office in Hanoi. You can come to our office to pay or inform us to come to meet you at your hotel. We would bring the invoice and booking confirmation for you.( A Viet Tours... jsc at 26 Hang Mam street, Hoan Kiem District, Hanoi, Vietnam )

6. Refund of Unused services

The booking online with payment via ONEPAY link refund only can be made by through the ONEPAY link service to your account ( no refunds by cash ) if in tours has any wrong services, tours cancel by the storm, typhoon, ... We will disscus about the refund at that moment for the best fair way.

7. Privacy Policy

Halong Bay Vietnam team( power by A Viet Tours...jsc ) is committed to supporting the highest standards for the Fair Handling of Personal Information. We recognise that some visitors to our web site may have concerns about the information they provide to us and how we treat that information. This Privacy Policy has been developed to demonstrate to our valued clients that we collect only the information necessary for our interaction with them and to fulfil their instructions to us. We are committed to the highest ethical standards in the collection, security and use of the personal information provided to us.

8. Voucher

Voucher will be issued after the booking trip is confirmed and payment is completed. A service voucher and a tour itinerary detail will be sent by email / fax or snail mail to passenger.

9. Booking Confirmation

All confirmations are generally confirmed by e-mail within 24hours (soonest time). In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.

: Customers  information: All of your personal informations, which is required for the booking proceed, we will never be used for other purposes than our services ( Tours or cruises, hotel reservation, boat charter or vehicle rental )

Thanks and best regards,

A Viet Tours.,jsc


Halong Bay @ Vietnam